Important – Our new booking app is available to download – all current service users will need to re-register for ConnectBus by phone or by downloading the app. 

INTRODUCING THE

CONNECTBUS BOOKING APP

ConnectBus a flexible on-demand bus service that's smart and easy to use

Our free app lets you book transport when you need it in the Bourne, Stamford & Peterborough area. The app is available for iPhone and Android devices so just download the app, register your details, select your pick up and drop off points and we`ll do the rest

Once you’ve registered just select your pick-up and drop-off points in the app and then you’ll receive your journey details travelling on ConnectBus. Just make your way to your chosen pick-up point and pay with contactless and hop on board and arrive at your destination.

Book, track or cancel your journey

Making it even more convenient to use the ConnectBus service

Booking app exclusive to ConnectBus

The latest in booking technology is being trialled across the service

Quick, free & easy to use on your smartphone

Simple app operation giving you more time to get on with your day

Booking App Features

24/7 booking all year round up to 30 mins before departure.

View journey information and check the status of each booking request.

Track the location of each bus up to 30 minutes before departure.

Sending you automatic updates on your bus via the app or via SMS Text message.

View the cost of your journey when you book using the app.

What to do now?

Download free of charge from either Google Play or the Apple App Store.

You will need to re-register for ConnectBus by either downloading the app or calling 0345 263 8153. If you live in a village also served by the Lincolnshire CallConnect Service, your current registration number will still apply when using CallConnect services.

If you prefer to continue to phone through your bookings that is ok too (we love to chat to our customers) but you will no longer be able to book your journeys online through our booking portal.

If you currently have a home pick up arranged due to mobility issues or you live in an isolated location, please contact us on 0345 263 8153 and we can discuss this with you.

Tap 2 Travel - Top Tips!

Once you have downloaded and registered on the app simply:

  1. Enter your pickup and drop off addresses by moving the blue pin to the desired location or typing them in manually.
  2. ConnectBus will take a few seconds to check for available vehicles and connect you with the best one for your journey (we may offer you a few options to choose from). Select the option that works best for you and press ‘Book This Journey’. If there is a fixed route bus that will get you to your destination sooner, the app will offer you that option instead.
  3. If travelling with ConnectBus, we’ll assign you a virtual bus stop as your pickup location that may be a short walk from the address you provided. Be sure to check the app for the specific spot, and follow the dotted line to meet your driver! We’ll also provide the service name and vehicle registration number so that you can easily locate the vehicle.

You can book journeys up to a week ahead and with as little notice as 30 minutes subject to vehicle availability.

You can cancel through the app up to 30 minutes before your scheduled pick-up time or alternatively you can call our Booking Centre on 0345 263 8153.  Our cancellation line is open between 7am-7pm Monday to Friday and 8am-6pm on Saturdays.

Not to worry, speak to our dedicated team on 0345 263 8153 or use our live webchat for help and advice.

If possible, it is important that you provide us with your mobile number. This will allow us to contact you by SMS or app notification with a more accurate collection time.

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Lincolnshire County Council

In Partnership with Lincolnshire Council Council, Peterborough City Council and Rutland County Council. Powered by Via.