Lincolnshire Bus
Passenger Charter
Passengers can expect:
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Your bus will normally arrive at your starting point within five minutes of the scheduled time
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Your driver will keep you informed if your bus is seriously delayed
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You can expect at least 99% of journeys to be operated each week unless there are exceptional circumstances beyond the operator's control
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A clean bus
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CCTV in operation on an increasing number of buses for your security
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A friendly and helpful driver
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A range of value for money tickets and passes that are easy to understand and purchase
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A network of bus routes connecting our towns, and Lincoln, and running along all our major roads
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Real-time next bus displays at major stops, and also on our smartphone app
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Up-to-date timetable and fare information available online
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A space on every bus large enough to take one wheelchair or two buggies
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Timetable changes to be restricted to six times a year
The charter came into effect in April, 2024.
The national bus strategy placed a requirement on all local transport authorities to publish a passenger charter. Created by bus operators, in partnership with Lincolnshire County Council, the charter covers all locally-registered bus services, including Callconnect.