CallConnect

Contacting Us

Sometimes it nice to speak to someone – so if you have any queries or would like to manage your CallConnect bookings via telephone rather than online, we are here to help.

Our 2 services, Lincolnshire CallConnect and Bourne, Stamford & Peterborough CallConnect have different contact numbers with slightly different booking times. See below for details.

At peak times of the day our phone lines can get quite busy. To save you having to wait on the phone, we have a callback system in place which will hold your place in the queue. We will then call you back as soon as an advisor becomes available.

You will find a list of our CallConnect telephone menu at the bottom of this page.

CallConnect

Lincolnshire

CallConnect Lincolnshire

Operational Hours

The CallConnect service operates Monday – Saturday (excluding bank holidays) during the below times.

Monday to Friday

The CallConnect service operates from 7am – 7pm

Saturday

The CallConnect service operates from 7:30am – 6:30pm

CallConnect Lincolnshire

Booking Office Hours Call: 0345 234 3344

Monday to Friday

The booking office is open for all advance booking 8:30am – 6:30pm

Saturday

The booking office is open for all advance booking 9am – 5:30pm

CallConnect phone lines for same day bookings, cancellations and emergency enquiries are open from Monday to Friday 7am-7pm and Saturday 8am – 6pm.

CallConnect

Bourne, Stamford and Peterborough

CallConnect Bourne, Stamford and Peterborough

Operational Hours

The CallConnect service operates Monday – Saturday (excluding bank holidays) during the below times.

Monday to Friday

The CallConnect service operates from 7am – 7pm

Saturday

The CallConnect service operates from 7:30am – 6:30pm

CallConnect Bourne, Stamford and Peterborough

Booking Office Hours Call: 0345 263 8153

Monday to Friday

The booking office is open for all advance booking 8am – 6pm

Saturday

The booking office is open for all advance booking 8:30am – 5pm

CallConnect phone lines for same day bookings, cancellations and emergency enquiries are open from Monday to Friday 7am-7pm and Saturday 8am – 6pm.

CallConnect

Same Day: Emergency Enquiries, Cancellations & Bookings

CallConnect phone lines for same day bookings, cancellations and emergency enquiries are open from Monday to Friday 7am-7pm and Saturday 8am – 6pm.

Call 0345 234 3344 for Lincolnshire CallConnect or 02345 263 8153 for Bourne, Stamford & Peterborough CallConnect services and select option 1 to take you through to correct CallConnect advisor.

Emergency Enquiries

Due to the nature of demand responsive transport, our flexible buses can arrive up to 10 minutes after your confirmed booking time. However, if your bus still has not arrive after the 10 minute window, call the emergency enquiry line. At this point we will be able to contact the driver for an update on his arrival time.

Please note that our busy schedules do not allow enough time to wait for passengers who are not at their booked pick up point.

Cancellations

If you no longer require your journey you must cancel your booking either online or by telephone.

Cancellation should be made as far in advance as possible but must be made with no less than an hours notice.

Late cancellations and not turning up for booked buses is monitored and we reserve the right to suspend anyone from the service who frequently fail to cancel journeys within the above time frame.

Same Day Bookings 

Booking can be requested on the same day as you wish to travel. A minimum of 1 hours notice is require in order to communicate your booking with the CallConnect driver. 

Please note that all CallConnect bookings are subject to availbilty.

CallConnect

Online Bookings

Bookings can be requested on line 24 hours a day. 

You can request you booking up to seven days in advance or with as little as an hours notice on the day you wish to travel.  Please note that all booking are subject to availability and not booked until you receive a booking confirmation.

When booking 7 days in advance, bookings can be requested after 7pm eight days before travel. This requested will then join the booking queues when the booking lines open the following day.

During the booking office opening hours, online requests will filter into the same queues as phone requests. Booking made outside of booking office open times will not be processed until the next day (excluding Sundays).

CallConnect

Navigating the Telephone Menu

To help you get through to the correct advisor, please select the correct option on the telephone menu.

If you do not have a touch tone telephone, you will come through to an advisor who will manually place you through to the correct option.

Same day bookings, Cancellations and Emergency Enquiries

Option 1: Same Day

Option 1: Emergency enquiries

Option 2: Same Day Cancellations

Option 3: Same Day Bookings

Advance Bookings

Option 2: Advance Bookings

Option 1: Cancellations

Option 2: Week Ahead Bookings (7 days in advance)

Option 3: All Other Advance Bookings

CallConnect Enquiries

Option 3

Option 1: Registrations

Option 2: Queries

Free and Friendly advice

Contact us

There are many ways to contact us; Live Chat, Contact Us forms or call and speak to an advisor. Find out the best way to contact us here.

CallConnect

At a Glance

Here you’ll find all you need to know about CallConnect. Travel today on our easy to use bookable bus service.

  • Lincolnshire CallConnect
    0345 234 3344
  • Bourne, Stamford and Peterborough CallConnect
    0345 263 8153

CallConnect

Futher information

If you would like further information regarding the CallConnect bus service you can call our friendly booking team on:

Lincolnshire CallConnect 

0345 234 3344

Bourne, Stamford & Peterborough CallConnect

0345 263 8153

For more information, visit our FAQs

CallConnect

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