CallConnect
Contacting Us
Sometimes it nice to speak to someone – so if you have any queries or would like to manage your CallConnect bookings via telephone rather than online, we are here to help.
At peak times of the day our phone lines can get quite busy. To save you having to wait on the phone, we have a callback system in place which will hold your place in the queue. We will then call you back as soon as an advisor becomes available.
You will find a list of our CallConnect telephone menu at the bottom of this page.
CallConnect
Lincolnshire
CallConnect Lincolnshire
Operational Hours
The CallConnect service operates Monday – Saturday (excluding bank holidays) during the below times.
Monday to Friday
The CallConnect service operates from 7am – 7pm
Saturday
The CallConnect service operates from 7:30am – 6:30pm
CallConnect Lincolnshire
Booking Office Hours Call: 0345 234 3344
Monday to Friday
The booking office is open for all advance booking 8:30am – 6:30pm
Saturday
The booking office is open for all advance booking 9am – 5pm
CallConnect phone lines for same day bookings, cancellations and emergency enquiries are open from Monday to Friday 7am-7pm and Saturday 8am – 6pm.
CallConnect
Same Day: Emergency Enquiries, Cancellations & Bookings
CallConnect phone lines for same day bookings, cancellations and emergency enquiries are open from Monday to Friday 7am-7pm and Saturday 8am – 6pm.
Call 0345 234 3344 and select option 1 to take you through to correct CallConnect advisor.
Emergency Enquiries
Due to the nature of demand responsive transport, our flexible buses can arrive up to 10 minutes after your confirmed booking time. However, if your bus still has not arrive after the 10 minute window, call the emergency enquiry line. At this point we will be able to contact the driver for an update on their arrival time.
Please note that our busy schedules do not allow enough time to wait for passengers who are not at their booked pick up point.
Cancellations
If you no longer require your journey you must cancel your booking either online or by telephone.
Cancellation should be made as far in advance as possible but must be made with no less than an hours notice.
Late cancellations and not turning up for booked buses is monitored and we reserve the right to suspend anyone from the service who frequently fail to cancel journeys within the above time frame.
Same Day Bookings
Booking can be requested on the same day as you wish to travel. A minimum of 1 hours notice is require in order to communicate your booking with the CallConnect driver.
Please note that all CallConnect bookings are subject to availbilty.
CallConnect
Online Bookings
Bookings can be requested on line 24 hours a day.
You can request you booking up to seven days in advance or with as little as an hours notice on the day you wish to travel. Please note that all booking are subject to availability and not booked until you receive a booking confirmation.
When booking 7 days in advance, bookings can be requested after 7pm eight days before travel. This requested will then join the booking queues when the booking lines open the following day.
During the booking office opening hours, online requests will filter into the same queues as phone requests. Booking made outside of booking office open times will not be processed until the next day (excluding Sundays).
CallConnect
Navigating the Telephone Menu
To help you get through to the correct advisor, please select the correct option on the telephone menu.
If you do not have a touch tone telephone, you will come through to an advisor who will manually place you through to the correct option.
All bookings, cancellations and enquiries for the Gainsborough area
Option 0: Gainsborough Area CallConnect
If you wish to book, cancel, register or find out more information on services in the Gainsborough area please press 0.
For all other CallConnect services please use the options below.
Same day bookings, Cancellations and Emergency Enquiries
Option 1: Same Day
Option 1: Emergency enquiries
Option 2: Same Day Cancellations
Option 3: Same Day Bookings
Advance Bookings
Option 2: Advance Bookings
Option 1: Cancellations
Option 2: Week Ahead Bookings (7 days in advance)
Option 3: All Other Advance Bookings
CallConnect Enquiries
Option 3
Option 1: Registrations
Option 2: Queries
Free and Friendly advice
Contact us
There are many ways to contact us; Live Chat, Contact Us forms or call and speak to an advisor. Find out the best way to contact us here.
CallConnect
At a Glance
Here you’ll find all you need to know about CallConnect. Travel today on our easy to use bookable bus service.
-
Lincolnshire CallConnect
0345 234 3344
CallConnect
Futher information
If you would like further information regarding the CallConnect bus service you can call our friendly booking team on:
Lincolnshire CallConnect
0345 234 3344
For more information, visit our FAQs
LincsBus
CallConnect:Fixed service 65/66 #Sleaford #Billinghay #Cranwell is revising from 27 March. The 17.35 Sleaford to B… https://t.co/mkUmFFdVMK
CallConnect/ConnectBus Saturday operating times are changing: From Sat 1st April, CallConnect/ConnectBus will be op… https://t.co/7WLnWoj1br
Don't forget to #SpringForward with your clocks to go forward 1 hour on Sunday! https://t.co/zYqGjf5ya7