Callconnect
Contacting Us
Sometimes it nice to speak to someone – so if you have any queries or would like to manage your Callconnect bookings via telephone rather than by app, we are here to help.
At peak times of the day our phone lines can get quite busy. To save you having to wait on the phone, we have a callback system in place which will hold your place in the queue. We will then call you back as soon as an advisor becomes available.
You will find a list of our Callconnect telephone menu at the bottom of this page.
Callconnect Lincolnshire
Operational Hours
The Callconnect service operates Monday – Saturday (excluding bank holidays) during the below times.
Monday to Friday
The Callconnect service operates from 7am – 7pm
Saturday
The Callconnect service operates from 8am – 6pm
Callconnect Lincolnshire
Booking Office Hours Call: 0345 234 3344
Monday to Friday
The booking office is open for all advance booking 8:30am – 6:30pm
Saturday
The booking office is open for all advance booking 9am – 5pm
Callconnect phone lines for same day bookings, cancellations and emergency enquiries are open from Monday to Friday 7am-7pm and Saturday 8am – 6pm.
Callconnect
Same Day: Emergency Enquiries, Cancellations & Bookings
Callconnect phone lines for same day bookings, cancellations and emergency enquiries are open from Monday to Friday 7am-7pm and Saturday 8am – 6pm.
Call 0345 234 3344 and select option 1 to take you through to correct Callconnect advisor.
Emergency Enquiries
Due to the nature of demand responsive transport, our flexible buses can arrive up to 10 minutes after your confirmed booking time. However, if your bus still has not arrive after the 10 minute window, call the emergency enquiry line. At this point we will be able to contact the driver for an update on their arrival time.
Please note that our busy schedules do not allow enough time to wait for passengers who are not at their booked pick up point.
Cancellations
If you no longer require your journey you must cancel your booking either on your app booking or by telephone.
Cancellation should be made as far in advance as possible but must be made with no less than an hours notice.
Late cancellations and not turning up for booked buses is monitored and we reserve the right to suspend anyone from the service who frequently fail to cancel journeys within the above time frame.
Same Day Bookings
Booking can be requested on the same day as you wish to travel. A minimum of 1 hours notice is require in order to communicate your booking with the Callconnect driver.
Please note that all Callconnect bookings are subject to availbilty.
Callconnect
Booking App
The convenient way to book your bus with our new app.
Easier access and more control to book, track and manage your Callconnect rides. The app is available for all devices and is easy to use. There’s never been a better time to travel with Callconnect.
Simply download and register your details. Select your pick up and drop off points and let the app do the rest. Once you’re booked, get on board and travel with Callconnect to your destination.
Callconnect
Navigating the Telephone Menu
To help you get through to the correct advisor, please select the correct option on the telephone menu.
Same day bookings, Cancellations and Emergency Enquiries
Option 1: Same Day
Option 1: Emergency enquiries
Option 2: Same Day Cancellations
Option 3: Same Day Bookings
Advance Bookings
Option 2: Advance Bookings
Option 1: Cancellations
Option 2: Week Ahead Bookings (7 days in advance)
Option 3: All Other Advance Bookings
Callconnect Enquiries
Option 3
Option 1: Registrations
Option 2: Queries
Contact us using our form below or call and speak to an advisor.
Keep up to date with Callconnect news and information.
Callconnect
At a Glance
Here you’ll find all you need to know about Callconnect. Travel today on our easy to use bookable bus service.
-
Lincolnshire
0345 234 3344 -
Bourne, Stamford, Peterborough & Rutland
0345 263 8153
Callconnect Booking App
Download the Callconnect app from your app store and take control of all your Callconnect rides.
- Free to Download
- Quicker than booking by phone
- Easy to use
