Your ride - a tap away with the Callconnect - DRT App
Book, track or cancel your journey
Making it even more convenient to use the Callconnect service
Quick, free & easy to use
Giving your more time to get on with your day
Ride & arrive with Callconnect
Flexible on-demand booking app that's smart and easy to use
The convenient way to book your bus with our new app.
Easier access and more control to book, track and manage your Callconnect rides. The app is available for all devices and is easy to use. There’s never been a better time to travel with Callconnect.
Simply download and register your details. Select your pick up and drop off points and let the app do the rest. Once you’re booked, get on board and travel with Callconnect to your destination.
Book, ride, arrive
Booking App Features
Tap and Book - Top Tips
Register and book your ride by downloading the Callconnect app, from Google Play or the Apple App Store, to identify the best pick and drop off point and track your vehicle in real-time.
You can book up to seven days in advance and a minimum of 30 minutes before you wish to travel. All bookings are subject to availability. Using the app you'll get a fast response to your request.
You can simply cancel the ride on the app. Passengers need to give a minimum of 30 minutes notice of cancelling. Please cancel your booking as soon as possible, to help other passengers have access to the service.
Not to worry you can speak to our dedicated team on 0345 234 3344
Simply enter the destination you would like to travel from, and the destination you would like to travel to
Find your Callconnect Service Area within our A-Z service area finder
Before you book your journey you’ll need to register your details. It’s quick and free.
To register either download the app and register your details or call the booking office on 0345 234 3344 (Lincolnshire) 0345 263 8153 (Stamford, Bourne, Peterborough, Welland). Give your details and you’ll be issued with your registration number that is used for booking your rides.
Your ride can be booked by app from 30 minutes notice or up to 7 days in advance (subject to availability).
We will confirm your 20 minute booking window at the time you book your ride. Approximately 30 minutes before your booked ride we will send you an SMS message providing you a more accurate collection time.
All rides are subject to availability. Some routes and times are very busy and we advise passengers to give as much notice as possible.
If you’re connecting to the wider transport network, note it on your booking to ensure you make your connection. It’s important to us that we help you get to where you want to be.
Simply turn up at your pick up point, pay your fare or show your concessionary bus pass and enjoy the ride!
If you are travelling on a Callconnect timetabled service, you only need to book if the timetable is noted with a ‘B’ at your pick up or drop off location.
Note: Your journey may be combined with other passengers heading in the same direction.